5 Steps to an Effective Apology
Written by Tom O Leary
The Japanese have a word “Gomenasai” that is roughly equivalent to the English word “sorry”. It’s used to apologize when you harm or offend someone. The word implies humility (Sorry to disturb you…Sorry for coming into your house), but it’s also used as a way to avoid guilt. Someone will say sorry just seconds before they ram the back of your legs with a shopping trolley. Another will mouth the word as they rudely cut you off with their car. Even my two year old daughter has learned to say “Gomenasai” just before she twists my nose or pokes my eye. This is how people use apologies every day, except perhaps more blatant. Read the rest of this entry »
